What our Customers say...
It is the usual custom to write letters of complaint whereas letters of praise are seldom given. In this letter I will try to do the latter.
Through a series of water leaks in my home caused by a faulty air conditioner, the attic developed mold. Mold sends most homeowners into a panic because of the published horror stories of so many victims in the past.
Your local company, based here in Casper, didn't allow that to happen to me. They reassured me that the damage was limited to a fairly small area and with in two days it would be gone. (Their idea of a small area and mine obviously are no the same). They keep their word. Not that they didn't work hard. They did!
I am pleaded with the results and commend the professional hard working crew. I would publish it on your website if I could but I really don't know how to do it. Feel free to post my letter or part of it if you wish.
I feel SERVPRO provided excellent service, was prompt, explained everything to my satisfaction, and was sensitive and mindful of my schedule and always made arrangements that worked for us both without any concerns. The staff was extremely knowledgeable about the work they provided and what I could expect.
We had SERVPRO of Casper come and clean our shop. Extremely reliable and did not only what they said they would do, but went over and above what was asked. I not only will use them again but also encourage others to also.
These guys are good! They've taken care of us a few times over the years with carpet cleaning and their work is outstanding. The crews they've sent have been respectful of our home and they've taken care of ALL of the details. If I ever have a problem with water or fire, I know who I'm calling and it's not Ghost Busters. Thanks SERVPRO of Casper - you're the best!
SERVPRO went above and beyond our expectations! Would definitely hire them again, and recommend to anyone who needs a flood cleaned up or just their carpets cleaned.
I cannot say enough positive things about our experience with SERVPRO. I came home late at night to find everything in my basement floating in several inches of water. In the most timely manner, SERVPRO was there to clean up the water and completely dry out the basement. A courteous, professional staff, maintaining smiles and positive attitudes as they carried soaking wet carpet out of our basement into the well below-freezing temperatures of the outside. I wish you never the disaster of a flooded basement, but what a relief to know that in the unfortunate event, SERVPRO will always be there. Thank you, SERVPRO Team!
SERVPRO did a full carpet cleaning at my house. From Miamie coming over and giving me an estimate to the carpet cleaner doing an exceptional job. I was very impressed at the level of professionalism. Also, the price was very good! My carpets felt like new after SERVPRO it was there! Thank you guys! I Will definitely call and refer anytime some carpets need cleaned!!!
We had a popcorn mishap at my office. It was so smelly we almost had to cancel patients. SERVPRO came with an ozone machine and turned it on over night. That is all it took and the smell was gone. Although we still threw away the microwave in question.
Thank you so much for becoming our vendor for carpet cleaning. You do a fantastic job.
Some of us wanted to say an extra Thank You! From fire to stains, you have been there for us! To all of you at SERVPRO... Thank you for your kindness and great quality of workmanship. From all of us!
SERVPRO did a great job. All the spots came out of the carpet. The room looks way brighter. We are very happy. Thank you so much!
SERVPRO did great (on my carpet cleaning). I'm really happy, and will use you again. Thank you.
The guys did an excellent job (on the carpet cleaning). The rooms look much better. Thank you!
I was very happy with the service. Each and every member of the team was pleasant, courteous and efficient. Chad especially was very helpful about calling me so I could know you were coming (for monitoring visits).
I am ecstatic with it (carpet cleaning). You guys did an amazing job. My house looks so beautiful. I will recommend SERVPRO to everyone. The company that did it before did an inferior job. I feel so much better!
John with SERVPRO has helped us so much with our clean up that we will Always Recommend their Company!
Outstanding response time, Courteous Personnel and understanding in your time of need.
SERVPRO was the most enjoyable part of the (water damage) experience. Their guys came in with smiles on their faces, and did a great job.