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Hardwood Flooring drying

2/11/2021 (Permalink)

A wet hardwood with rescue mats to help dry the floor. A wet hardwood with rescue mats to help dry the floor.

When a water damage affects your home, multiple types of flooring material can be affected. Some types of materials, such as glue-down carpeting, can be relatively simple to dry. Others can be more difficult to fully dry, and may require specialty equipment. Take hardwood flooring, for example. Water can seep into the grooves, and absorb into the plant cells of the hardwood floor, causing deep penetration and binding. SERVPRO of Casper has highly-trained technicians with the most up-to-date equipment to help get your hardwood floors dry.

Hardwood flooring is an expensive investment. When they get wet from a water damage, we follow a set of steps to ensure your hardwood flooring is dried effectively.

Step 1: Inspection

We look at the wood floors, paying close attention to signs of any buckling or warping. If there is severe buckling or warping, the floor may not be restorable. But under many circumstances, we are able to save them.

Step 2: Extraction

If there is standing water on the surface, we use our truck-mounted extraction system to remove the water. Then, we address the water that has soaked into the wood flooring. We use specialized wood floor “rescue” mats, connected to the truck-mounted extractor, to suck out the rest of the water. We continue this process until there is no more water coming out of the flooring.

Step 3: Drying

Once all the water is removed from the affected area, we set up the drying system. We use the same rescue mats and connect a specialty blower to them. The blower creates negative air pressure, drawing air through the boards, which removes additional moisture from the wood.

Step 4: Monitoring

Once the hardwood drying system is running, we return on a daily basis to monitor the progress of the floors. Hardwood floors must be monitored closely to prevent over-drying. Once the moisture content in the affected wood reaches equilibrium with the rest of the wood flooring in the home, we remove the drying system from your home. It is recommended that the flooring be allowed to rest without any further repairs for 45 days, to ensure that all of the wood returns to full equilibrium with the home environment. After that, any necessary sanding and refinishing may be done to complete the restoration process.

If you have questions about the process on drying your hardwood flooring, feel free to call us at 307-235-6558.

Commercial Delaminated Carpet

2/3/2021 (Permalink)

Delaminated Carpet. Delaminated Carpet

In many water-damaged homes, we are able to dry and restore the carpeting. But in some cases, water damage may cause delamination of the carpet.

Delamination in carpeting means that the adhesive holding the secondary backing on the carpeting has failed. The secondary backing separates from the carpet. The main purpose of the secondary backing is to give the carpet strength, and allow it to be stretched onto tackless strips. If delamination occurs, the carpet no longer has any structural strength, and cannot be stretched or secured.

Carpet delamination can be caused by several things. Heavy foot traffic, combined with years of wear, can cause the adhesive to crumble, resulting in delamination in the traffic lanes. Poor or defective manufacturing can cause premature delamination. A water damage does not necessarily cause the adhesive to fail. But if a carpet is subjected to multiple water damage incidents, or prolonged soaking in water, delamination is possible.

If we discover carpet delamination during water damage remediation, that carpeting is generally not restorable. It is more effective in that situation to remove and dispose of the carpet and pad, and focus on drying the remaining structural materials. If we remove the carpet, we save samples of it, in case your insurance company requests it. We also communicate with your insurance about why the carpeting needed to be removed.

When you have a water damage, you can count on SERVPRO professionals to evaluate the condition of your carpeting, and choose the best restoration path for your individual situation. For a free water damage evaluation, contact us anytime at 307-235-6558.


2/3/2021 (Permalink)

Services Services

You may ask, why SERVPRO? Why are they the best choice for our cleaning and restoration needs? Here’s why: SERVPRO of Casper provides 24-hour emergency service, we respond immediately to emergencies, and we have the expertise to handle any restoration or cleaning needs, regardless of size.

We offer:

24-Hour Emergency Service

Faster to Any-Sized Disaster

Highly Trained Restoration Technicians

A Trusted Leader in the Restoration Industry

We are Locally Owned and Operated

Advanced Restoration and Cleaning Equipment

Residential and Commercial Services:

Whether your home needs emergency flood response or general cleaning, we are here for you. Our technicians have extensive cleaning and restoration training, and we have the latest technology and equipment to take care your property. The services we provide:

Water Damage Restoration

Fire Damage Restoration

Mold Remediation

Storm Damage Restoration

Bio-hazard Services

Cleaning Services

Commercial Services

Commercial Water Damage Restoration

Commercial Fire Damage Restoration

Fire or water damage never comes at the most convenient time. That’s why we are available 24/7,

365 days a year. Getting us out to your property and starting the cleaning up process is very important for several reasons. Every hour its not being cleaned up, water damage can become worse by more deeply saturating building materials. The sanitary condition of the water can degrade, requiring more material removal, and increasing the cost of the job. Rapid response by SERVPRO of Casper can save you both time and money.

When the need for professional cleaning or emergency restoration services should come up, we have the training and expertise to respond promptly. Our highly-trained technicians will get your home or business back to normal as quickly as possible.

Burning Candles 1 of 2

1/22/2021 (Permalink)

Gray and purple candles that are lit. Gray and purple candles that are lit.

There are a lot of beautiful things that candles bring to a room in a house. They bring a nice ambiance, they are beautiful, and they can smell good. But candles carry an inherent risk: they can cause injures, and possibly a house fire.

Here are the statistics from the National Fire Protection Association. In a 5 year period (2013-2017):

  • Candles caused 2% of reported home fires, 3% of home fire deaths, 6% of home fire injuries, and 4% of the direct property damage in home fires.

  • Roughly one-third (37%) of home candle fires started in bedrooms. These fires caused 33% of the associated deaths and 51% of the associated injuries.

  • Falling asleep was a factor in 11% percent of the home candle fires and 19% of the associated deaths.

  • On average, 22 home candle fires were reported per day.

  • Three of every five (60%) of home candle fires occurred when some form of combustible material was left or came too close to the candle.

  • December is the peak time of year for home candle fires. In December, 12% of home candle fires began with decorations compared to 4% the rest of the year.

With those statistics in mind, here are some suggestions on how to burn candles safely:

Before lighting:

  • Always trim the wick to ¼ inch. Long or crooked wicks can cause flaring, dripping or uneven burning.

  • Keep the wax pool clear of debris, matches, and wick trimmings.

  • Make sure you have a candle holder designed for that specific candle. It needs to be heat resistant, sturdy, and large enough to contain drips.

Burn Candles in a well-ventilated room:

  • Stay away from drafts, vents or air currents. By doing that it will help uneven burning, sooting, and excessive burning.

  • It is recommended that candles do not burn longer than 4 hours, and cool at least 2 hours before relighting.

  • It is best to use long matches or a long lighter. Keep hair and loose clothes away from the flame.

Burning Candles 2 of 2

1/22/2021 (Permalink)

Lit candles in mason jars. Lit candles in mason jars.

Burning Candles 2 of 2

While Burning:

  • Never leave candles unattended.

  • Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, decorations, etc.

  • Keep candles out reach of children and pets.

  • Don’t touch or move a candle while it is lit and the wax is liquefied.

  • If using a pillar candle, don’t burn the last 2 inches; for any other type, don’t burn the last ½ inch.

  • If burning multiple candles, burn them at least 3 inches apart.

  • If the flame becomes too high or flickers repeatedly, extinguish the flame.

  • Never use a candle as a night light, just in case you fall asleep.

  • Be aware if using candles during power outages. Try having flashlights on hand. It is safer to move a flashlight around than a lit candle.

When Extinguishing a Candle:

  • To help prevent wax splattering when extinguishing a lit candle, use a candle snuffer.

  • Don’t use water to snuff out the candle. The hot wax may splatter, and the glass might break.

  • Make sure the candle is completely snuffed out before leaving the room. Really look at the wick and make sure there are no active embers on the tip.

  • It is best not to move or handle the candle until it is cooled and the wax has hardened.

  • If you use a knife or something metallic to scrape wax drippings off of a holder, you may end up scratching the glass, and it can become weak and break. A plastic or wood scraper is safer.

Following these guidelines, you can enjoy candles, while still keeping yourself and your home safe.

Storm Flooding

1/21/2021 (Permalink)

A road affected by spring flooding A road affected by spring flooding

As we approach Spring, the rainy season is right around the corner. No matter where you live there is a good chance your town or city has flooded before, or could possibly flood. There several critical things you need to know about flood water, and the associated dangers.

Don’t drive in flooded areas:

  • Floodwater can pose a drowning risk

  • Always follow warnings about flooded roads

  • Do NOT drive into flooded areas; vehicles won’t protect you from floodwaters. Vehicles can be swept away and may stall out.

Stay out of floodwater:

Flood waters contain many substances that are potentially harmful to your health. Here is a list of some of these hazardous items:

  • Downed power lines

  • Human and livestock waste

  • Household, medical, and industrial hazardous waste

  • Other contaminants that can lead to illness

  • Physical objects such as lumber, vehicles, and debris

  • Wild or stray animals such as rodents and snakes

Exposures to contaminated floodwater can cause:

  • Wound infections

  • Skin rash

  • Gastrointestinal illness

  • Tetanus

If you come in contact with floodwater:

  • Wash the affected area with soap and clean water. If you don’t have soap or water, use

alcohol-based wipes or sanitizer

  • Take care of wounds and seek medical attention if necessary

  • Wash contaminated clothes with hot water and detergent, or consider disposal

  • If you have to enter flood water, be sure to wear rubber boots, rubber gloves, and goggles

What is a Flood Cut?

1/20/2021 (Permalink)

A room that had flood cuts done. A room that had flood cuts done.

What is a “Flood Cut”?

During water damage emergency services, you may hear the term “flood cut”. A flood cut is the removal of the bottom 12-24 inches of drywall. The amount that is removed depends on how high the water has wicked up the wall, or how much of the drywall is contaminated.

There are many reason flood cuts may be done in a water-damage home or business. These reasons are:

- If the materials have been contaminated by sewage water

- If the materials have been contaminated by outdoor flood water

- If the water damaged sat for an extended number of days

- If suspected microbial growth is present

- If there is a moisture barrier behind the drywall that prevents effective structural drying

After flood cuts are done, once the sub-structure has fully dried, then materials such as insulation and drywall can be replaced.

SERVPRO technicians utilize specialized tools to cut drywall to ensure straight cut lines, and to contain dust created by cutting. We make sure we clean all work areas after we’re done by vacuuming and dusting, and properly dispose of drywall and other materials that may be removed. If appropriate, EPA-registered disinfectant is applied to the affected areas afterward.

Fire Drill

1/11/2021 (Permalink)

Signs that says FIre Drill Signs that says FIre Drill

When owning or managing a business, an important safety precaution in your company is to do regular fire drills. Not only will regular drills teach new employees what to do, but it will help keep everyone informed of any changes, and to keep the proper steps in mind. With fire drills, repetition is key. By making it a habit, everyone will be be able to perform the drill without even thinking of it. They say it is good to remember the “Seven P’s” (Proper prior planning and preparation prevents poor performance). If you never have done a fire drill, or led a fire drill, here are a few steps on what to do.

Develop a detailed fire evacuation plan

You want to come up with various scenarios, considering where a fire might start in your business. Are there areas of the building at a higher risk for fire? Also, are you located in an area where a wildfire may threaten your business?

Key points in a commercial fire plan:

- Establish roles and responsibilities for the fire evacuation team

- Create a communication plan

- Plan and map out routes

- Know your tools such as fire detectors, fire alarms and fire extinguishers

- Rehearse fire drills at least twice per year

- Make sure to follow-up and report using a modern employee notification system so you can determine the safety of all employees

Setting goals

You will want to set standards and goals for the fire drill. If you include these things on your first drill, you can see about making improvement on subsequent drills. Some of the metrics that should be considered:

- Time to evacuate

- Time to report completion of the drill

- Successful shutdown of critical equipment, if applicable

Rehearse the fire drill

Doing rehearsal drills will reduce the complexity of the full drill. This should start with just the team leaders participating in the rehearsal, either in-person, or in the form of a table-top exercise. By starting this way, you can identify weaknesses in the plan, and be prepared for any confusion and questions. Once the rehearsals have corrected any problems, you should do a full rehearsal with as many employees as possible. The key to a successful fire drill is communication. Effective communication with your employees during the drill can prevent confusion.

Once you and your employees are proficient in the primary fire drill, start working on other scenarios. You want to consider fires in different locations, exits that are not working, and different possible disasters that require evacuation, so you can be prepared for anything.

Appoint observers

When you conduct a fire drill at work, you should choose a few people that are not on your team to be observers. Your observers should be looking for the following:

- Large groups moving slowly or talking with each other

- People on cell phones or using other mobile devices

- Unhelpful behavior such as grabbing coats, purses, and bags

- Difficulties for people with disabilities such as hard-to-open doors or slippery stairs

- Employees who choose a different exit rather than the one closest to their work station

Once the fire drill is all done, you and your team should sit down and do an AAR (After Action Review). Some good points to discuss:

- Did employees close the doors upon exiting rooms?

- Were employees calm and confident?

- Did everyone meet at their assigned meeting spot?

- Was the fire alarm reset and the alarm company notified of the drill (if applicable)?

- Did the building facilities, i.e. doors, alarms, automated voice commands work correctly?

Types of Biohazards

1/6/2021 (Permalink)

A yellow biohazard sign A yellow biohazard sign

Many different biohazardous situations can occur in a home. Sewage backing up into a home is the most common biohazard problem. However, there are some less-frequent problems that may require special attention. In this blog, we will discuss two of these issues: Animal infestation, and hoarding. While many people think that these are not biohazard situations, they can each present health and safety risks that must be handled carefully.

Animal Infestation:

Animal infestation happens when non-pet animals take over your home. For example, birds or raccoons making nests in the attics or mice making their homes in your walls. Having these unwanted guests is not only damaging to your home, but it can be harmful to your health as well. Some animals can act as disease vectors, bring illnesses with them. Their droppings may also contain dangerous microbes that can cause disease.


You’ve seen the hoarding shows on TV, and some people are wondering if that stuff is real. Well in some cases, it’s very real. There are a few different types of hoarders:

  • “Clean” hoarders that collect an excessive amount of stuff, but they generally keep a clean house. You normally see this in elderly couples’ homes, where they have collected many items over a period of decades.

  • “Dirty” hoarders that have a substantial excess of property and garbage in their home, and have lost control of the cleanliness of their living space. There may be piles of dirty dishes and trash everywhere, as well as large amounts of spoiled food. Insect and rodent infestation is a common side effect of this type of hoarding.

  • Animal hoarders. These hoarders have a large amount of animals in their home. They typically can’t keep up with cleanup of the animal waste, or the animals’ basic needs. This can result in dangerous amounts of bacteria from animal waste, and present a substantial health hazard.

Hoarding can cause permanent structural damage in a home. But the greater concerns are the health and safety risks involved. There can be air quality issues caused by mold or bacterial growth. Proper cleanup and waste removal are critical to bring the property back to a state that is safe for occupancy.

If you know someone that is dealing with any type of biohazard issue, SERVPRO of Casper has trained, certified technicians available to help anytime.

A leaky Shower

1/6/2021 (Permalink)

A leaky faucet with words that says "Leaking Shower Faucet?" A leaky faucet with words that says "Leaking Shower Faucet?"

In most homes, the shower gets used on a daily basis. In many cases, it gets used multiple times a day. There is always a chance of a pipe leak, or water seeping through damaged caulking. A leak can cause a lot of damage if not taken care of in a timely manner. Here are few signs of a leaky shower.

  1. Mold. If you clean your bathroom frequently but you still see mold outside of the tub, or if you see mold-like staining forming around the joints in the caulk or grout.

  2. Damaged Flooring. Most bathroom floors are designed to with stand occasional water exposure. So normal exposure from water drips from getting out of the shower, or splashes from the sink typically don’t have an effect on the flooring. But if your bathroom floor is cracking, staining, or warping, that is a sign that something is not right, and you should check for leaks.

  3. Damaged Walls. Signs of a water leak include warping, staining or browning, or bulges in surrounding drywall. Regular bathroom moisture shouldn’t cause this kind of damage.

  4. Stained or damaged ceilings below bathrooms. If you see the ceiling in the room under your bathroom sagging, or blistering or forming a brownish stain, or blistering, you most definitely have a leakage problem. It is best to have a plumber inspect for hidden leaks.

  5. Musty, earthy smells. Mold can create a musty odor. If you don’t see any signs of water damage, but there is a strong earthy or musty odor present, it is possible that there is a hidden mold problem. A small leak can create water damage and microbial growth inside wall cavities and under tubs without leaking into visible areas. It may be necessary to contact a plumber or other professional to determine the cause of the odor.

If you have a water or mold problem, call SERVPRO of Casper anytime. We are always here to help.